BMW FINANCIAL HARDSHIP

For general enquiries you can contact us on 04-3129999 or email at hardship-uae@bmwfs.com​

We may be able to assist by offering you:

• Up to 3 months of deferment.
• Waiver of overdue fees and part of the profit without commitment of the Company to give this waiver as it is up to its own discretion.

​You can send your request for a change in your direct debit details to BMW Financial Services at customerservice-uae@bmwfs.com​

You can pay a payment via a Direct Debit arrangement, Bank Transfer or through DIB cash deposit machines.​

The profit rate charged to your account will not change if your instalments are deferred. 

Hardship measures are only short term solutions to assist with unexpected events and help you get back on track.

Failure to meet your instalments will put your finance agreement into arrears and may result in collections activity and a negative impact on your credit file.

If you find yourself in this position, please contact the Customer Support team on 04-3129999 between 9.00 am and 6.00 pm Sunday to Thursday to discuss options available to you.

If your situation is prolonged, keeping your vehicle may not be the best financial
option for you. As the vehicle depreciates in value, it may leave you with a
large gap between the car value and what is owing on the Murabaha.

If your hardship arrangement has completed and you are still unable to meet your obligation to
BMW Financial Services, please contact the Hardship Team on 04-3129999
between 9.00 am and 6.00 pm Sunday to Thursday to discuss options available
to you, such as selling your vehicle.

Money Management is a very important topic. You can find many useful tips about personal finances management on the official web-site of UAE Central Bank, in Consumer Education Center section:Consumer Education Center | CB UAE (centralbank.ae)