We understand life changes can sometimes result in financial difficulty. Our dedicated Hardship Assistance Team is available to support you and help get your finance contract back on track. Contact us to find out how we can help.
We may be able to assist by offering you:
You can pay a payment via a Direct Debit arrangement, Bank Transfer or through DIB cash deposit machines.
The profit rate charged to your account will not change if your instalments are deferred.
Hardship measures are only short term solutions to assist with unexpected events and help you get back on track.
Failure to meet your instalments will put your finance agreement into arrears and may result in collections activity and a negative impact on your credit file.
If you find yourself in this position, please contact the Customer Support team on 04-3129999 between 9.00 am and 6.00 pm Sunday to Thursday to discuss options available to you.
If your situation is prolonged, keeping your vehicle may not be the best financial
option for you. As the vehicle depreciates in value, it may leave you with a
large gap between the car value and what is owing on the Murabaha.
If your hardship arrangement has completed and you are still unable to meet your obligation to
BMW Financial Services, please contact the Hardship Team on 04-3129999
between 9.00 am and 6.00 pm Sunday to Thursday to discuss options available
to you, such as selling your vehicle.
Money Management is a very important topic. You can find many useful tips about personal finances management on the official web-site of UAE Central Bank, in Consumer Education Center section:Consumer Education Center | CB UAE (centralbank.ae)
Have your information ready
When contacting us, please have supporting information such as:
If you wish to seek assistance please contact our Hardship Support at:
BMW Financial Services
Financial counselling is a service offered by BMW Financial services if required.