General FAQs

Frequently asked questions about BMW – together with their answers.

When is my next service due?

Close

Upcoming services are displayed in the iDrive screen. Follow these steps:

1. My Vehicle/Vehicle information
2. Vehicle status
3. Service requirements
4. Click on the individual service to know when/if they are due.

Yellow/orange color indicates that the car is due for service & the red color indicates that it’s overdue.

How to release the parking brake?

Close

Most parking buttons will be on the top of the gear handle. Press the brake paddle and then press down the P button on the gear handle to release the parking brake. The same goes for applying the parking brake.

Where can I find the VIN/registration number?

Close

​The VIN (Vehicle Identification Number), also known as the chassis number, is on the bottom right corner of the windscreen, visible from outside or it will be mentioned on the vehicle registration card (back side).

What are your showrooms/service center timings?

Close

Please click here to know our showrooms & service center timings.

Can I book a service appointment online?

Close

Yes! Please visit https://service.bmw-dubai.com/ to book your appointment.

How can I update my details as the new owner of a BMW purchased outside AGMC?

Close

Please send an email to customercare@agmc.ae with the below requirements: 

  • Owner's Car Registration card (both sides)
  • Owner's Emirates ID (both sides)
  • Email address
  • Current mileage
  • Mobile number
  • How much does normal service cost?

    Close

    Our Contact Centre cannot answer this question as there is no fixed price for service, normal or otherwise. Our Service Advisors will provide the final cost once it is available.

    How to purchase parts for my BMW?

    Close

    ​Contact us on customercare@agmc.ae, mention the VIN number (chassis number) and the required part, then our Parts team will reply with quotes and availability within 2-3 working days.

    What's the procedure for accident repairs?

    Close

    You do not need to book an appointment, but we recommend you call the body shop prior to reaching our facilities. A police report is mandatory.